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Can I Return My Contact Lenses? (Including Vista Plus & Subscriptions)
Yes! At GlassesUSA.com, your purchase is completely risk-free. Whether you placed a one-time order, have a contact lens subscription, or purchased our Vista Plus lenses, unopened and undamaged boxes of contact lenses are eligible for a free return.
Depending on what you ordered, your return options include:
For Standard Contacts & Subscriptions: You can choose a brand-new exchange, 100% store credit to use on your next purchase, or a full refund.
For Vista Plus Lenses: These are eligible for a full refund only.
How to Start Your Contact Lens Return
If your contact lens boxes are unopened and sealed, you can complete your return in seconds without needing to speak to anyone:
Go to our Returns Portal: Click 👉 here to access our self-service returns page.
Get Your Free Label: Enter your order details to instantly download and print your pre-paid return shipping label.
Pack & Ship: Securely pack the unopened boxes, attach the label, and mail it back to us.
Once our warehouse receives and inspects the unopened box(es), we will process your selected exchange, store credit, or refund!
Frequently Asked Questions
❓ Can I return a box of contacts if I already opened it?
To protect health and safety, we do not accept standard returns or issue credits/refunds for boxes that have been opened, written on, or torn.
What if the lenses are defective? If you believe your contact lenses are physically defective, we have you covered! However, please do not ship them back yet.
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How to get a defect exception: You must contact our support team first. We will ask you to provide proof of the defect (such as photos or batch numbers). Defective returns for opened boxes must go through our review team and are approved strictly by email only.
⚠️ Note: Any opened boxes sent back to our warehouse without prior written email approval from our team will not be eligible for an exchange, credit, or refund.
❓ Does this policy apply to Vista Plus and subscriptions?
Yes! The exact same rules and portals apply to all contact lens brands we carry, including our Vista Plus brand and all recurring subscription orders. Just keep in mind that Vista Plus orders can only be resolved via refund.
Tip: Need more help? Click 👉 here to return an order.