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Glasses Return Policy | Our 60-Day Risk-Free Guarantee
We want you to be completely happy with your order! Every single order is backed by our comprehensive 60-Day Risk-Free Guarantee.
If you aren't 100% satisfied with your eyewear within the first 60 days after your order is delivered, you are entitled to an equal-value exchange, 100% store credit, or a full refund.
Frequently Asked Return Questions
Is return shipping free?
Yes! Return shipping is 100% free. We will provide you with a prepaid printable shipping label or a digital QR code so you don't have to pay a single penny to send them back.
Can I return custom prescription lenses?
Yes! Our 100% money-back guarantee covers your entire order - including custom prescription lenses, prism corrections, and specialized lens coatings.
Can I return opened contact lens boxes?
Generally, no. For health and safety reasons, standard returns, exchanges, or store credits are only accepted for boxes that are completely unopened and still factory-sealed in their original packaging within the 60-day window.
(Note: If you opened your box and believe your lenses are structurally defective, please do not use the online portal. Reach out directly to our Customer Care team so we can initiate a special defective-item exchange for you.)
How to start your return or exchange
To start your request and get your prepaid shipping label or QR code, follow these exact navigation steps on our website:
Click on Help & Support located in the upper right corner of your screen.
Select Returns from the menu.
Type in your Order ID and the email address associated with your order.
Click the Get Started button.
Proceed through the quick, easy steps on your screen to submit your request and choose how you would like to drop off your package (see your two easy options below).
🛠️ Troubleshooting: Why does the portal say my order is "Not Eligible"?
If you are within your 60-day window but the online system states your order cannot be processed automatically, it is typically due to one of these 5 system rules:
System Update Delay (Too Soon): If your package was delivered today, the shipping carrier may not have updated our system's delivery timestamp yet. Please allow 24 hours for the portal to activate.
Return Limit Reached: The portal permits a maximum of two automated returns or exchanges per original order. Subsequent requests require manual review.
Return Window Expired: The automated system strictly locks once your 60-day window from the delivery date has closed.
Warranty Replacement Items: If the glasses were already issued to you as a free or discounted Warranty Claim replacement, they are exempt from standard online returns.
Upgraded Orders: Certain custom-upgraded lenses or specialized billing files require manual account handling instead of the automated portal.
(Note: If the portal blocks your request for any of these reasons, simply type "agent for return error" into the chat box or use our contact form for a manual review).
Where do I drop off my return package?
We give you two incredibly easy options to send your items back to us:
Option 1: Drop off at a local "Happy Returns" Bar (No box or printer needed!)
Happy Returns is the easiest, most convenient way to send your items back.
If your order is eligible, you will see a unique QR code on your Summary Page and in your return confirmation email after you submit the form.
Bring your items to a local Happy Returns location and show the QR code on your phone to the counter clerk.
Once they scan your code and accept the items, you will instantly get an email confirmation proving your return is on its way.
Option 2: Standard USPS Drop-Off
If you prefer a traditional drop-off, or if you aren't eligible for Happy Returns, choose the standard USPS return option.
We will email you a pre-paid shipping label.
Simply print it out, attach it securely to your return package, and drop it off inside any standard USPS drop box or at your local post office.
How to track your return and processing timelines
We make it easy to follow your package on its journey back to our facility.
How to track it: Click on Help & Support in the upper right corner of our website and choose Track your order. You will see a live timeline tracking every stage of your return.
Processing Timeline: As soon as our facility receives your items back, we will process your request. If you requested a refund, please allow 7–10 business days for the funds to safely populate back onto your original form of payment.
Tip: Need more help? Click 👉here to request for a return.