FAQ
The most frequently asked questions among our customers.
Contact Lenses
Frames & Lenses
- Out of Stock Frame
- Can I just buy lenses?
- What are your lenses made of?
- Which lenses do you offer?
- Do you have progressive or bifocal lenses?
- Which sunglasses lenses/tints do you offer?
Prescription
- What is the strongest prescription you can fill?
- How do I measure my PD?
- What is a PD value?
- Do you offer prescription sunglasses?
- Can I use my contact lens prescription?
- Can I get non-prescription glasses?
Returns & Exchanges
- Where can I drop off my goods?
- I lost my tracking number. What should I do?
- Can I check the status of my return?
- My glasses arrived damaged! What now??
- Can I get a gift card instead?
- How do I return or exchange it?
Shipping
- Shipping Policy
- Do you have overnight shipping?
- How do I send a gift?
- How do I track my order?
- When will I receive my order?
- How much does shipping cost?
Payments & Insurance
- How can you charge such low prices?
- What does Best Price Guarantee mean?
- Vision Insurance – how do I use it?
- Can I use more than one promo code at a time?
- How do I use a promo code?
- Do I pay local taxes?
Order
- How to unsubscribe from our newsletter
- I didn’t receive an email confirmation, what should I do?
- How do I track my order?
- Can I cancel my order?
- Can I change my order?
- Can I send my prescription by fax or email afterwards?