FAQ

Contact Lenses

• How long does it take to validate my prescription?
• What if I wear a different brand in each eye?
• What is your return policy for contacts?
• How do I know if my prescription is still valid?
• How do I order if I don’t have a copy of my prescription?
• Do I need a prescription to make an order?

Frames & Lenses

• Out of Stock Frame
• Can I just buy lenses?
• What are your lenses made of?
• Which lenses do you offer?
• Do you have progressive or bifocal lenses?
• Which sunglasses lenses/tints do you offer?

See all 10 articles

Prescription

• What is the strongest prescription you can fill?
• How do I measure my PD?
• What is a PD value?
• Do you offer prescription sunglasses?
• Can I use my contact lens prescription?
• Can I get non-prescription glasses?

See all 15 articles

Returns & Exchanges

• Where can I drop off my goods?
• I lost my tracking number. What should I do?
• Can I check the status of my return?
• My glasses arrived damaged! What now??
• Can I get a gift card instead?
• How do I return or exchange it?

See all 13 articles

Shipping

• Shipping Policy
• Do you have overnight shipping?
• How do I send a gift?
• How do I track my order?
• When will I receive my order?
• How much does shipping cost?

See all 8 articles

Payments & Insurance

• How can you charge such low prices?
• What does Best Price Guarantee mean?
• Vision Insurance – how do I use it?
• Can I use more than one promo code at a time?
• How do I use a promo code?
• Do I pay local taxes?

See all 11 articles

Order

• How to unsubscribe from our newsletter
• I didn’t receive an email confirmation, what should I do?
• How do I track my order?
• Can I cancel my order?
• Can I change my order?
• Can I send my prescription by fax or email afterwards?

See all 14 articles