Can I Cancel or Change My Order?

Changed your mind or noticed a mistake? We know things happen! We are happy to help you cancel or adjust your order as long as it has not yet entered our shipping process.

💡Need to Fix a Typo, Wrong Detail, or Missing Prescription Info?

If you are looking to cancel your order because you entered a wrong detail or realize you left out information from your prescription, you don't have to cancel your entire order!

Our team can easily adjust your order details on the back end to make sure your glasses are crafted perfectly.

• How to fix it: Simply click the live chat bubble on your screen and let our automated assistant know you need to change your order. The bot will instantly check your order status and guide you through updating your details.

How to Request a Cancellation

If you completely changed your mind and still need to request a full refund, exchange, or store credit, you can initiate a cancellation as long as your items have not entered into the shipping chain.

To get started, click the cancellation link located at the bottom of this article.

📌 What you will need: To complete your request through our chat system or form, please ensure you have the email address associated with the order and your order number (found in your confirmation email).

In order to cancel or adjust your order, click 👉 here.

Please note: we'll need your email address associated with the order, and your order number (found in your confirmation email).