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Can I Cancel or Change My Order?
Yes you can cancel or modify your order directly through Live Chat before or during early lab processing.
How to Cancel or Change Your Order
Open Live Chat.
Type "Cancel my order" or "Change my order".
Enter your Order ID. Our system will check your live status in the lab and process your request.
Orders Already in Production
Can I cancel after production starts? Yes, in most early stages. Our bot checks your exact order status in the lab. If the order can still be stopped, it will be canceled immediately.
If production cannot be stopped: Wait for your package to arrive, then submit a request in our Returns Portal for a full refund, free exchange, or store credit under our 60-Day Guarantee.
Refund Timelines
100% Store Credit: Issued instantly via email for immediate use.
Original Payment Method: Refunded to your card or bank account within 10 business days.
Changing Prescription Details Only
Do not cancel your order if you only need to submit or update your prescription.
- Via Portal: Upload it directly through our Prescription Upload page.
- Via Live Chat: Type "Change my order" and follow the prompts.
Fast Chat Commands
- Cancel an order: Type "Cancel my order"
- Change order details or provide prescription: Type "Change my order"
In order to cancel or adjust your order, click 👉 here.