How Do I Track My Order Status?

We know you are excited to receive your new eyewear! Tracking your order on its journey to your doorstep is incredibly easy and does not require you to log into a password-protected account.

Here is exactly how to check your live order status in seconds:

Step-by-Step: Check Your Status Online

1. Click directly on our Order Status Portal.

2. Type in your Order ID and the Email Address associated with your order.

3. Press the button to retrieve your details.

4. You will instantly see a live, interactive timeline showing exactly which stage your order is in.

Where Can I Find My Order ID?

Your Order ID is a unique 9-digit number. You can find it in Your Confirmation Email.

• Search your inbox for the subject line "GlassesUSA.com: New Order #". Your Order ID will be listed at the subject line.

💡 Tip: If you still can't find your Order ID, simply type "Where is my order confirmation?" to our chatbot. Our bot can quickly resend it to you!

If you don't know your order number at all, don't worry. The chatbot will help you open a quick support ticket, and our customer service team will retrieve your details and email them to you within 2 business days.