How to Log In, Reset Your Password, or Update Your Account

You can log in to your GlassesUSA.com account by clicking the person icon or Log In button at the top right of our website, or at the bottom on our app. You do not need an account to track an order (you can use our Order Status Portal).

Here is how to manage your account details, reset your password, and find your past orders.

Reset Your Password

Please note: The "Forgot Password?" link currently works on desktop computers only. If you are using a smartphone or tablet, please open Live Chat and type "Password reset".

To reset your password on a desktop computer:

Open GlassesUSA.com and click Log In in the top-right corner.
Click Forgot Password? under the password box.
Enter your account email and click Submit.
Open the email we send you and click Reset Password.

(If you did not get the email, check your Spam or Junk folder and wait 2 to 3 minutes. Always click the link in the most recent email).)

Signed up with Google or Apple?

Your account does not have a separate GlassesUSA.com password. Simply click the same Google or Apple button on the login screen to access your account.

Update Your Name, Email, or Details

Desktop: Click your name or Log In at the top right. Select My Account, then My Details. Click Edit Information, make your changes, and click Save.
Phone or Tablet: Tap the person icon at the bottom of the screen. Tap My Account, then My Details. Tap Edit, make your changes, and tap Save Changes.

Can't See Your Order in Your Account?

You checked out as a guest: If you weren't logged in when you placed your order, it will not appear automatically in your account dashboard. Open Live Chat and type "Link my order" so our Bot can open a ticket to connect it to your account.
You forgot which email you used: For security reasons, our team cannot look up account email addresses. Create a new account with your preferred email, then contact us so we can link your past orders to it.

Find a Past Prescription

If you saved it previously: Log in and go to My Account > Prescriptions to view your saved details.
If you did not save it: Your account dashboard will not show the prescription details. You can find them in your original order confirmation email. If you need it sent again, open Live Chat and type "Resend my order confirmation".

Delete Account or Stop Marketing Emails

Delete your account: To permanently delete your account and personal data, please fill out our Account Deletion Form here.
Stop marketing emails: Simply scroll to the bottom of any promotional email you received from us and click the Unsubscribe link.

Other Account Task

Contact lens subscription: Go to My Account > Subscription > Edit Subscription to change, pause, or cancel your recurring orders.

When to Contact Us

Contact us if you see an error message, if you are locked out of your account, if the password reset link does not work, or if you need to link past guest orders to your new account.

Live Chat: Open the chat bubble on our site for quick automated help with account issues.