Why Am I Seeing a Duplicate Charge? | Failed Order & Pending Bank Holds

Extra charges are almost always temporary pending bank holds that drop automatically within a few business days.

How Many Confirmation Emails Did You Receive?

Scenario A: You Received 1 Confirmation Email

• What Happened: Your order was successful. The extra line item on your bank app is a temporary authorization hold created during checkout.
• What to Do: Nothing! GlassesUSA.com collected $0 for the hold. Your bank will automatically release the funds back to your balance.

Scenario B: You Received 0 Confirmation Emails

• What Happened: Either your order failed (due to a billing typo like wrong ZIP code or CVV), or you mistyped your email address at checkout.
• What to Do:
  • If Order Failed: You were charged $0. The pending bank hold will vanish automatically.
  • If Email Was Mistyped: Type "Resend my order confirmation" in Live Chat to locate your order.

Scenario C: You Received 2 Confirmation Emails

• What Happened: You accidentally placed two real orders (e.g., clicked "Place Order" twice)

• What to Do: Type "Cancel my order" in Live Chat immediately to cancel the duplicate order before it enters laboratory production.

How Long Do Bank Holds Take to Disappear?

Temporary holds are managed entirely by your bank, not GlassesUSA.com:

• Credit Cards: 3 to 7 business days.

• Debit Cards & International Cards: Up to 10 business days.

• Note: Weekends and national holidays do not count as business days.

Fast Self-Service Bot Triggers

Need quick automated help with your order? Open our chatbot and use these exact phrases:

• To cancel an accidental duplicate order: Type "Cancel my order"
• To locate an order with a mistyped email: Type "Resend my order confirmation"

Tip: Need more help? Click 👉 here to chat with our Customer Care team.