Can I Change My Shipping Method?

Whether you can upgrade or adjust your shipping method depends on the type of items in your order and their current production status.

Whether we can change your shipping depends entirely on where your glasses are on their journey.

Eyeglasses Orders

Because prescription glasses take time to craft in our optical lab, you may be able to upgrade your shipping speed before they ship:

• Eligible Statuses ("Order Received" or "In Production"): Yes! If your glasses are still in our laboratory, you can upgrade to a faster delivery option.

• Ineligible Statuses ("Order Shipped" or "Delivered"): No. Once your package has been handed over to the shipping carrier, the transit speed cannot be modified or rerouted.

How to Upgrade Glasses Shipping

To protect your security, we do not store full payment information on file. Any shipping upgrade requires paying the price difference via phone:

• Call Us: Speak directly with our support team at 1-844-244-1186 (available 7 days a week, 7:00 AM to Midnight ET).

• Please note: Shipping upgrades cannot be processed via Live Chat.

Contact Lens Orders (Including Vista Plus)

No. Shipping methods for contact lenses cannot be changed or upgraded after the order has been submitted.

Please be sure to select your preferred eligible shipping speed at checkout before finalizing your purchase.

Shipping Speeds & Pricing

To view all available carrier delivery speeds, production timelines, and rates for the US, Canada, and international destinations, please review our Glasses Shipping & Production Timelines guide.

Please note: If you'd like to upgrade your shipping, please give us a call, as we do not keep payment information on file.