Can I change my shipping method?

If you realized you need your glasses sooner or want to adjust your delivery method, we are here to help!

Whether we can change your shipping depends entirely on where your glasses are on their journey.

1. Check Your Order Status First

Before reaching out, please check your Order Status Portal to see your current status:

• ✅ Status is "Order Received" or "In Production": Yes! We can absolutely change your shipping method.

• 🚫 Status is "Order Shipped" or "Delivered": No. Once your package has been handed over to the shipping carrier, we unfortunately cannot change the shipping speed or redirect the package.

2. How to Upgrade Your Shipping

Because we prioritize your security, we do not keep your payment information on file.

If you are upgrading to a faster, paid shipping method, we will need to collect the price difference.

• 👉 To upgrade, please call our customer support team directly at 1-844-244-1186

• Our phone lines are open Seven days a week, from 7am to midnight ET.

Shipping Options & Costs

As a reminder, here are the shipping options available for your order once it leaves our laboratory:

United States Shipping Options:

• Standard (7-10 business days) - FREE
• Expedited (5-7 business days) - $9.95
• Express (3-5 business days) - $12.95

Canada & International Shipping Options

Want to see options for Canada or international addresses? Please visit our Glasses Shipping & Production Timelines page.

Please note: If you'd like to upgrade your shipping, please give us a call, as we do not keep payment information on file.