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How Do I Change or Cancel My Subscription?
Managing your contact lens subscription (including Vista Plus) is completely hassle-free! Whether you need to change your delivery frequency, pause your next shipment because you have extras, or cancel your plan entirely, you have total control right from your dashboard.
Best of all? There are absolutely no hidden fees or cancellation penalties. You can make changes whenever you like!
Step-by-Step Subscription Management Guide
To update your subscription preferences, just follow these simple navigation steps:
Log In: Go to our homepage, look at the upper right-hand corner of your screen, and click the Log In icon. (Important: Your personalized subscription dashboard will only appear once your account is verified and you are fully logged in!).
Go to Your Account: Once you are signed in, click on My Account (located right next to your order details menu).
Open Subscriptions: Look at the main navigation menu on the left side of your account dashboard. Right underneath My Orders, click on the button labeled Subscription (it has a circular arrow icon next to it).
Click Edit: Your active contact lens subscription details will open up on the right side of the screen. Scroll to the absolute bottom of that summary and click the blue link labeled Edit Subscription.
Make Your Changes: From the edit screen, you can instantly modify your delivery schedule, update your payment details, or permanently cancel the subscription.
What If My Contact Lens Prescription Changed?
Because contact lenses are regulated medical devices, your subscription is legally tied to the exact prescription details approved when you placed your first order.
You cannot edit or update your prescription details on an active subscription.
If your prescription has changed, you must:
- Follow the steps above to cancel your current subscription.
- Place a new order on our website with your updated prescription details to start a new subscription cycle.
When to Contact Us
Live Chat: Open the chat bubble on our site if you need help navigating your account or canceling an active subscription.