How and When Will I Get My Refund?

You are eligible for a full refund to your original payment method on your first return, as long as you return your items within our 60-day return period.

We will issue your refund within 10 days of receiving your return. Once issued, your bank takes an additional 3 to 5 business days to show the funds in your account.

The Refund Timeline

Here is how long each step takes:

1. Returning Your Package
   • Happy Returns (Fastest): Your return is scanned and approved on the spot when you drop it off.
   • USPS Drop-off: It typically takes 3 to 7 business days for the mail carrier to deliver your package to our warehouse.
2. Processing Your Return
   • If you used a Happy Returns drop-off, processing begins instantly.
   • If you shipped via USPS, we inspect and process your return within 3 to 4 business days after it arrives at our facility.
3. Receiving Your Money
   • Refund to Credit Card or PayPal: We issue your refund within 10 business days. After that, please allow 3 to 5 business days for your bank or credit card company to post the funds to your account.
   • Store Credit: Sent to your email immediately after your return is processed. (Note: Store credit codes expire 6 months after the issue date).
   • Exchanges: Your new pair goes straight into lab production as soon as your return is processed.

Special Cases

Orders Paid with Store Credit

If you paid for your order using a store credit code, you will still get your money back:

• The extra amount you paid: Refunded directly to your current payment method.
• The store credit amount: Refunded to the original payment method from your first order. (We do not issue new store credit codes; the funds simply go back to the card or account you originally paid with).

Buy One, Get One (BOGO) Orders

If you placed an order using a BOGO coupon, you must return both items together to receive a 100% refund to your original payment method.

Canceled Orders

If you cancel an order before it ships, you get a full refund to your original payment method within 10 days. If your order has already shipped, wait for it to arrive and return it through our Returns Portal.

When to Contact Us

Contact us if your refund is not showing on your bank statement after the timeline above, or if the refund amount is less than you expected.

Open Live Chat on our website or call us at 1-844-244-1186, every day from 7 AM to Midnight ET.

Tip: Need more help? Click 👉 here to request for a return.