Why isn't my coupon or store credit code working?

Promo codes fail most often due to Vision Insurance, auto-applied sales, BOGO cart rules, or brand exclusions.

6 Most Common Reasons Your Code Failed

1. Vision Insurance Is Active: Promo codes and store credit cannot be combined with vision insurance benefits.

2. A Better Sale Is Already Active: Our cart automatically applies the best active site discount. If your code offers smaller savings, the system rejects it to guarantee you the lowest price.

3. Missing BOGO Items: Buy One, Get One (BOGO) codes require both eligible frames in your cart before entering the code.

4. Exclusions or Minimum Spend: Check the offer fine print. Many codes require a minimum order total (e.g., $125+) or exclude luxury brands and clearance items.

5. Typos or Blank Spaces: Check for extra blank spaces accidentally copied before or after the letters.

6. Code Is Expired or Already Used: Promo codes are active only during specific sales events.

Quick Cheat Sheet: What Can You Combine?

• ✅ 1 Promo Coupon + 1 Store Credit Code per order.
• ❌ 2 Promo Coupons together on the same order.
• ❌ Coupons or Store Credit + Vision Insurance on the same order.

Forgot to Add Your Code? (Retroactive Credit)

If you already placed your order, you do not need to cancel it! Our team can apply eligible savings retroactively.

1. Open Live Chat and type: "retroactively apply code to my order".

2. Our team will review your order and issue a partial refund if your code provides higher savings or is a Store Credit.

Store Credit Rules

Store credit is issued by Customer Care via email and acts like cash:

• 6-Month Expiration: Store credit codes expire 6 months from the day they are issued.

• Balances Roll Over: Any leftover balance remains on the same code for your next purchase.

• One-Time Use per Balance: Once the balance reaches $0, the code expires

Where to Enter Your Code in the Cart

• On Mobile: Scroll below your item details (above Order Summary) to the "Coupon Code" box, paste your code, and tap Apply.

• On Desktop: Look at the right-hand panel (above Subtotal) for the "Coupon / Store Credit" box, paste your code, and click Apply.

💡 Looking for live deals? Check our official Coupons & Promotions Page for active site offers.

Still Having Trouble?

Type "Promo code help" in our Live Chat. Provide the exact code you are trying to use, and an agent will verify the offer and apply your savings!

Tip: Need more help? Click 👉 here to chat with our Customer Care team.