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Why isn't my coupon or store credit code working?
Promo codes fail most often due to Vision Insurance, auto-applied sales, BOGO cart rules, or brand exclusions.
5 Most Common Reasons Your Code Failed
Vision Insurance Is Active: Promo codes and store credit cannot be combined with vision insurance benefits.
Missing BOGO Items: Buy One, Get One (BOGO) codes require both eligible frames in your cart before applying the code.
Exclusions or Minimum Spend: Check the offer fine print. Many codes require a minimum order total (e.g., $125+) or exclude luxury brands and clearance items.
Typos or Blank Spaces: Check for extra blank spaces accidentally copied before or after the letters.
Code Is Expired or Already Used: Promo codes are active only during specific sales events.
Quick Cheat Sheet: What Can You Combine?
- ✅ 1 Promo Coupon + 1 Store Credit Code per order.
- ❌ 2 Promo Coupons together on the same order.
- ❌ Coupons or Store Credit + Vision Insurance on the same order.
Where to Enter Your Code in the Cart
- On Mobile: Scroll below your item details (above Order Summary) to the "Coupon Code" box, paste your code, and tap Apply.
- On Desktop: Look at the right-hand panel (above Subtotal) for the "Coupon / Store Credit" box, paste your code, and click Apply.
Forgot to Add Your Code? (Retroactive Credit)
Placed your order already? Do not cancel! Open Live Chat and type "Apply code retroactively". If your code is valid and provides higher savings, our team will issue a partial refund.
Store Credit Rules
Store credit is issued by Customer Care via email and acts like cash:
6-Month Expiration: Store credit codes expire 6 months from the day they are issued.
Balances Roll Over: Any leftover balance remains on the same code for your next purchase.
💡 Looking for live deals? Check our official Coupons & Promotions Page for active site offers.
Fast Chat Commands
Open Live Chat and type:
- Troubleshoot a promo code: Type "[YOUR CODE] won't apply" (e.g., "SAVE30 won't apply")
- Apply code to an existing order: Type "Apply code retroactively"
Tip: Need more help? Click 👉 here to chat with our Customer Care team.