Glasses Warranty & Protection Plans Guide

Every pair includes our free 365-Day Manufacturer's Warranty. Paid plans (20/20 Enhanced Coverage or GlassesCare+) protect against accidental drops and scratches.

Important Rule: All claims require the physical glasses in your possession. Lost or stolen glasses are not covered.

Quick Guide: Which Coverage Applies to You?

• Want to return or exchange (<60 days)? Covered by our 60-Day Guarantee ➔ Simply select your reason in our Returns Portal for a full refund, free exchange, or store credit. (For step-by-step help, see our "How Do I Return?" guide).
• Factory Defect (Peeling coating, loose hinges, defect): Covered by 365-Day Warranty (Free) ➔ Receive 50% Store Credit (No return needed).
• Accidental Damage (Dropped, broken, scratched, Rx change): Covered by Paid Protection Plan ➔ Receive a Replacement Pair (Pay $15–$30 copay & return damaged pair).

Free 365-Day Warranty (Factory Defects Only)

What's Covered: Lens coating peeling off, loose nose pads/hinges, or lenses popping out on their own.

Resolution: Receive 50% Store Credit of the item's original price (25% for BOGO 2nd pair) to order a replacement. You keep your original frames.

Paid Protection Plans (Accidents & Prescription Changes)

• What's Covered: Drops, breaks, deep scratches, or sudden doctor prescription changes.
• Resolution: Receive a brand-new replacement pair upon paying a non-refundable copay:
  • $15 Copay: Standard frames and lenses.
  • $30 Copay: Premium/Luxury frames or Transitions® lenses.
• Requirement: You must send back the damaged pair using our pre-paid return label.

Common Questions

• Add 20/20 Protection after purchase? Call Customer Care within 14 days of delivery to add coverage.
• Cancel GlassesCare+ Auto-Renewal? Type "Cancel my GlassesCare+" in Live Chat to open an instant ticket.

Fast Chat Commands

Open Live Chat and type:

• Start a warranty or damage claim: Type "Start a claim"
• Cancel GlassesCare+ subscription: Type "Cancel my GlassesCare+"

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