Glasses Warranty & Protection Plans Guide

Accidents happen, and we want to make sure your eyes stay covered! Every pair of glasses from GlassesUSA.com comes with protection, but the exact policy depends on what happened to your frames.

Quick Guide: Which Policy Fits Your Situation?

Find your situation below to see how you're covered:

• "My glasses just arrived and they don't fit, or the prescription feels off."

  👉 Covered by our 60-Day Risk-Free Return & Exchange Policy. You can return them for a full refund, exchange, or store credit.

• "I dropped, stepped on, or broke my glasses (or my doctor changed my prescription)."
  👉 Covered by a Paid Protection Plan (20/20 Enhanced Coverage or GlassesCare+).
• "The lens coating is peeling or a hinge came loose on its own (no accidental damage)."  
  👉 Covered by our 365-Day Manufacturer's Warranty (provides 50% store credit toward a replacement pair).

🚨 Important Rule: All protection plans require you to have the physical glasses in your possession. Lost or stolen glasses are not covered by any policy.

1. Free 365-Day Manufacturer's Warranty (Factory Defects)

Every pair of glasses includes our 365-Day Manufacturer's Warranty at no extra charge. It covers structural issues or factory defects for one full year after delivery.

What is covered:

• Lens coating peeling off on its own.
• Loose nose pads, hinges, or screws (not caused by a drop or bend).
• Lenses popping out of the frame on their own.

What you receive (50% Store Credit):

1. Tell our bot "Start a claim": Type "Start a claim" into our chatbot. The bot will guide you to upload clear photos showing the defect.
2. Receive 50% store credit: Once approved, you will receive 50% store credit of the item's original price (excluding shipping) so you can order a new pair on our site whenever you are ready. (For Buy One, Get One orders, the discounted second pair receives 25% store credit).
3. No return needed! You keep your original frames - no need to ship defective glasses back to us.

2. Paid Protection Plans (Accidents & Prescription Changes)

If you added 20/20 Enhanced Coverage at checkout or subscribed to GlassesCare+, you are protected against everyday life accidents for 1 to 2 years!

What is covered:

• Accidental damage (drops, breaks, stepping on frames, deep scratches).
• Sudden changes to your eye prescription from your doctor.
• Normal day-to-day wear and tear.

How getting a replacement pair works:

1. Tell our bot "Start a claim": Type "Start a claim" into our chatbot and provide your Order Number and Email Address.
2. Follow the bot's step-by-step guidance: The bot will automatically verify your coverage, lead you through uploading photos of the damage, and prompt you to pay the standard, non-refundable replacement copay:
   • $15 Copay: Standard house-brand frames and standard lenses.
   • $30 Copay: Premium/Luxury frames or Transitions® lenses.
3. Return your original pair: We will provide a pre-paid shipping label or QR code to send your damaged pair back to complete your claim.
4. We craft your new pair: Once approved, we will send your brand-new replacement pair directly to your door! (If your original frame is out of stock, we will issue 110% store credit so you can pick a new style).

How to File a Claim in 3 Simple Steps

Filing a claim takes less than 2 minutes:

1. Type "Start a claim" into our chatbot: Have your Order Number and Email Address ready to give to the bot.
2. Follow the bot's lead: The bot will guide you step-by-step through uploading photos of the damage or defect (and paying your copay if applying for an accidental replacement).
3. Get your replacement or credit: Receive your store credit code or activate your brand-new replacement pair!

Frequently Asked Protection Questions

Can I add 20/20 Protection after placing my order?

Yes! If you forgot to add protection at checkout, you can call our Customer Care team within 14 days of delivery to add 20/20 Coverage to your order.

How do I cancel my GlassesCare+ Auto-Renewal?

GlassesCare+ automatically renews annually (we send an email reminder 30 days prior). You can manage it in your My Account settings or type "Cancel my GlassesCare+" into our chatbot to open an instant cancellation ticket!

Tip: Need more help? Click 👉 here.