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Glasses Warranty & Protection Plans Guide
Every pair of glasses includes our free 365-Day Manufacturer's Warranty. Paid plans (20/20 Enhanced Coverage or GlassesCare+) protect against accidental drops and scratches.
Important Rule: All claims require the physical glasses in your possession. Lost or stolen glasses are not covered by any policy. We do not offer repair services - we only offer replacements or store credit under our coverage plans.
Quick Guide: Which Coverage Applies to You?
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Returns or Exchanges (<60 days): Covered by our 60-Day Guarantee.
- Resolution: Submit a request in our Returns Portal for a free exchange, store credit or a full refund. (For step-by-step help, see our "How Do I Return?" guide).
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Factory Defects (Free 365-Day Warranty): Covers peeling coatings, peeling paint, loose hinges, or lenses popping out not caused by an accident.
- Resolution: Receive 50% Store Credit (25% for BOGO pairs) of the item's original price. You keep your original frames. No return is needed.
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Accidental Damage (Paid Protection Plans): Covers drops, broken frames, snaps, deep scratches, or sudden doctor prescription changes.
- Resolution: Receive a Brand-New Replacement Pair. You must pay a non-refundable copay ($15 for standard, $30 for premium/Transitions) and return the damaged pair using our pre-paid label.
How to File a Claim
Filing a claim is fast and simple through our Live Chat.
Step 0: Gather your Order ID, account email, and a couple of clear, well-lit photos showing the defect or damage.
- Open Live Chat (the chat bubble on our site).
- Type "Start a claim".
- Follow the automated prompts to upload your photos and submit your details. Our optical lab will review your photos and issue your replacement or credit.
Common Questions
- Can I add 20/20 Protection after my purchase? Yes, call Customer Care within 14 days of delivery to add coverage to your order.
- How do I cancel my GlassesCare+ Auto-Renewal? Open Live Chat and type "Cancel my GlassesCare+" to open an instant ticket.
When to Contact Us
Live Chat: Open the chat bubble on our site to start your claim instantly or "Cancel my GlassesCare+" to cancel your GlassesCare+ subscription.
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