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Glasses Return Policy | Our 60-Day Risk-Free Guarantee
Every order is backed by our 60-Day Risk-Free Guarantee. If you aren't 100% satisfied within 60 days of delivery, you can get an equal-value exchange, 100% store credit, or a full refund.
Quick Policy Rules
Return Shipping: 100% FREE! We provide a prepaid shipping label or digital QR code.
Prescription Lenses: Custom prescription lenses, prisms, and coatings are 100% covered under our guarantee.
Contact Lenses: Boxes must be completely unopened and factory-sealed. (If you opened a box and believe a lens is defective, contact Customer Support directly for a special exchange).
15-Day Drop-Off Window: Once you generate your return label or QR code, you have 15 days to drop off your package. As long as you requested the return within your 60-day window, you are fully covered even if the package is in transit past day 60.
Troubleshooting: Why Does the Portal Say "Not Eligible"?
Delivered Today? Shipping carriers can take up to 24 hours to update delivery status. Please try again tomorrow.
Return Limit Reached: The portal allows a maximum of 2 automated returns per order. Additional requests require agent review.
Ready to Start Your Return?
Read our step-by-step guide on How to Return or Exchange Your Glasses, or open Live Chat and type "Start a return"!
Tip: Need more help? Click 👉here to request for a return.